MEDEO Co., Ltd. (Agency)

— Introduction to Our Safety Management and Patient Support System Specializing in the SRS Field —

MEDEO Co., Ltd. (Head Office: Thailand) is a support team specializing in

patient safety management, postoperative care, and stay assistance

for individuals undergoing MTF/FTM SRS, chest surgery, phalloplasty,

and other aesthetic or reconstructive procedures.

Our mission is to ensure that patients can focus on their treatment

by providing a safe, controlled, and supportive environment,

while maintaining smooth and reliable collaboration with medical institutions.

1. Safety-Based Operational Management

Our CEO has over 10 years of experience as a Japanese medical interpreter

at Yanhee Hospital and has completed BLS-equivalent medical training

(Basic Life Support) including emergency response and perioperative safety procedures

related to SRS.

Our Japan-based support coordinator is also engaged in ongoing medical studies

toward obtaining an international BLS certification,

reinforcing our overall safety preparedness.

2. Centralized Remote Management System

While local staff provide day-to-day lifestyle support for patients,

medical condition monitoring, critical decision-making, and safety checks

are centrally managed by our CEO and Japan-based supervisors

through a remote, medically informed central control system.

This structure ensures consistent safety and service quality,

even when support is delivered by newly assigned staff,

as senior supervisors continuously oversee each case and provide real-time guidance.

3. Communication and Coordination with Medical Staff

MEDEO places strong emphasis on accurate communication

between patients and healthcare professionals.

To support this, we employ the following multi-layer communication system:

Daily interactions: handled using high-precision medical-grade translation devices

Medical or urgent situations: handled directly and remotely

by the CEO or Japan-based staff, ensuring accurate transmission

of medically relevant information and preventing communication discrepancies

For cases requiring in-person professional medical interpretation,

or at the patient’s request, we can arrange

a specialized medical interpreter (pre-arranged optional plan).

4. Patient Safety and Lifestyle Support Policy

From arrival through surgery and return to home country,

MEDEO assists patients with:

Preoperative and postoperative condition checks

Securing safe and hygienic living conditions

Rapid response during emergencies

Accurate relay of physician instructions

Assistance with postoperative wound care guidance

Psychological support and reduction of anxiety

We act as a supportive extension of the medical team,

allowing patients to remain fully concentrated on their treatment.

5. MEDEO’s Core Principles

MEDEO is committed to respecting the safety standards, clinical protocols,

and medical decisions of each partner hospital.

We ensure:

Accurate and timely information sharing

Reduction of workload for healthcare professionals

Improved patient understanding and compliance

Prevention of miscommunication

A safety-first operational structure

These principles guide our cooperation with medical institutions,

with honesty and professionalism as our foundation.

Closing Remarks

The SRS field requires particularly diligent safety management

and postoperative monitoring.

MEDEO serves as a trusted partner to medical institutions,

supporting patient safety, communication stability,

and an optimized treatment environment.

We look forward to building a strong cooperative relationship

and working together to provide the best possible care environment

for all patients.

Thank you for your continued trust and partnership.